Refund policy

We want you to be happy with the Trail Pass.

Our policy

• If you bought the Trail Pass by mistake or it is not working for you, email hello@pinnagoat.com within 14 days of purchase and we will refund you in full.
• After 14 days purchases are final, except where the law gives you a right to a refund.
• Refunds go back to the original payment method through Stripe and usually arrive in 5 to 10 business days.
• A refunded pass is switched off.

How to ask

Email us from the address you used at checkout, or include your receipt number. No forms, no hoops.